Refunds

All of this runs through one address: paintedalways@gmail.com. A person reads it. Write from the email you ordered with, and send a photograph if the piece turned up wrong — that is usually the whole conversation.

Damaged or misprinted

If a physical piece arrives damaged, misprinted, or not the piece on its listing, tell us within 30 days of delivery and we reprint it or refund it in full. Your choice, and you keep the print — there is nothing to send back. If tracking stalls and the parcel never arrives, the same holds: we reship or refund.

Change of mind

Each print is pulled for your order, so a change of mind on a custom size is not returnable once it has gone to press. Write the moment you know. If the piece has not yet been printed, we cancel it and refund in full.

Digital files

A file you paid for and never received is refunded in full. Once a file has been delivered it cannot be returned — a download does not come back. If what you downloaded is corrupt, or is not the piece you bought, we replace it.

How the money comes back

Refunds return to the card that paid, through Stripe, and usually clear within 5–10 business days of being issued. We do not hold store credit, and we never settle a refund as anything but money.